After you have reported your loss information to one of our restoration specialists, your designated C&B Project Manager will contact you and be onsite within 60 minutes to assess the damage. It is not necessary to speak with your insurance company before our initial inspection. After the initial inspection, if a claim is necessary, then your Project Manager will help you call and file a claim with your insurance company.
Documentation of the Loss
We meticulously document with moisture readings, notes and photos into our project management software from the time of the initial inspection to the final day of drying. Moisture readings are taken on a regular basis. We document extensively and will share our notes, moisture readings, and photos with you and your insurance company. DO NOT have the plumber, yourself, or anyone throw away or remove the source of the loss (cracked pipe, failed water heater, etc.) from your property - this is crucial for us to document!
At C&B we always dry before demolition, when feasible. Removing water immediately through extraction, combined with our experienced team and arsenal of drying equipment; allows us to be creative and lessen the need of demolition to your household.
We are constantly researching, training & updating our equipment for more effective ways to mitigate water. From our thermal cameras that can see moisture behind your walls to our floor mats combined with thermal heat, where we can extract water from below your brand new hardwood floors without tearing the floor up. Our goal is to keep you in your home, avoid demolition when possible, and speed up the recovery process for you as fast as we can.
Throughout the mitigation process we use our detailed documentation to compile a scope of work and your Project Manager will submit her/his estimate of work performed with the necessary insurance documents directly to your insurance company. C&B’s pricing is generated off of Xactimate, which is a national software recommended by all insurance companies to be used by all restoration companies. We do not pick our pricing - the software does. This ensures all customers are treated with a fair price and that C&B is on the same pricing structure as your insurance company. During your Project Manager’s final steps stated above, our certified Crew Chiefs and Water Technicians will be taking their final moisture readings and picking up the drying equipment from your household. A final walk through with the designated Crew Chief or Project Manager to your job will take place on the day of equipment pick up to address any concerns and give us feedback on how we can continue to improve our workmanship. At any point throughout the water mitigation process our renovation services can be discussed with your designated PM and she/he will direct you to our Renovations Department.