Information We Collect
When you submit a service request through our website, we collect the information you provide, which typically includes your name, phone number, email address, property address, and a description of the damage or service you need. If you call or email us directly instead, we collect whatever information you choose to share with us over the phone or in writing.
How We Use Your Information
We use the information you give us to respond to your request, schedule an inspection or estimate, communicate with you about scheduling and the status of your project, and — where you ask us to — coordinate documentation with your insurance carrier. We do not use the information you submit through a service request for unrelated marketing.
How Form Submissions Are Handled
Requests submitted through our contact and service request forms go directly to our team, generally to the Client Care Coordinator assigned to intake, who follows up promptly, and immediately if the request is flagged as an emergency. Submissions are answered within 15 minutes during business hours. After hours, please call. If you have an active restoration emergency, call our 24/7 emergency line at (302) 381-9891 rather than waiting on a form response.
Cookies and Analytics
This website may use cookies and similar technologies, including analytics services such as Google Analytics, to understand how visitors use our site and to help us improve it. These tools may collect general information such as pages visited and how you arrived at our site. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.
How We Share Your Information
We do not sell your personal information. We may share information with parties directly involved in delivering the service you requested — for example, your insurance carrier, if you ask us to coordinate documentation on your behalf, or a licensed specialist we refer work to, such as an abatement company or a plumber, when a job falls outside our scope. We also work with service providers that host our website, email and forms, who process information on our behalf and are not permitted to use it for their own purposes.
We do not share your information with unrelated third parties for their own marketing purposes, and we do not sell contact or property information collected through a service request to anyone.
Text Messages (SMS) to C&B Employees
C&B Complete Cleaning & Construction sends text messages only to its own employees. We do not send marketing texts, and we do not text customers through this program.
What we collect. If an employee agrees to get texts, we keep that employee’s name, mobile phone number, and the date they gave consent.
How we use it. We use this information only to send job reminders and work notices, such as reminders to clock in to the correct job, upload job documents, or complete a job step.
We do not share mobile information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that deliver our text messages, and only so they can deliver them.
Message frequency and cost. Message frequency varies. Message and data rates may apply.
How to stop. Reply STOP to any message to stop all texts. Reply HELP for help. You can also tell your manager or call 302-436-9622.
See the SMS Terms section of our Terms & Conditions at cbcomplete.com/terms-and-conditions.
Data Security
We take reasonable steps to protect the information you share with us, but no method of storing or transmitting information online is completely secure. If you have concerns about the sensitivity of information you're sending us, call us directly at (302) 381-9891 instead of submitting it through the website.
Your Choices
You can contact us at any time to ask what information we have on file, request a correction, or ask us to delete information we no longer need for an active or completed project. Reach us at info@cbcomplete.com or (302) 381-9891.
Changes to This Policy
We may update this policy from time to time as our website, tools, or services change. Any updates will be posted on this page, so check back periodically if you want to stay current.
Contact Us
If you have questions about this privacy policy or how we handle your information, contact C&B Complete Cleaning & Construction at info@cbcomplete.com, call (302) 381-9891, or write to us at 36007 Zion Church Road, Frankford, DE 19945.